Frequently Asked Questions

Getting started (3)

For Vital Marketing package – in addition to 30 days onboarding, you get email support. As a self-service package, you do not have a dedicated account manager. You have access to support team and can request 30 minute scheduled marketing consultation with our digital marketing expert.

For Growth marketing package – you have phone contact with dedicated account manager in addition to prompt email support.

For all our clients, our dedicated support team provides response and issue resolution within 24 hours.

After signup and marketing package subscription, you have immediate access to the NGAZE marketing platform. You can login using your email and password setup by you. If you do not see the email in your inbox, check your spam folder and complete the process. If any issues contact

For Vital marketing package – our on-boarding team will contact you within 24 hours to setup a 30 min call to help you configure your restaurant.

For Growth marketing package – your dedicated account manager will call you within 24 hours to present a detailed marketing project and communications plan. You can view the project tasks in the marketing platform by visiting Manage > Projects section.

Yes, we offer onboarding and consider it very important for getting the right start and achieving success with the marketing program.

With Vital marketing package – we offer 30 days onboarding. Our team will work with you to configure the system and train you on its use. We’ll also provide assistance to configure and connect your social media page, email service and setup your 52-week marketing playbook for your restaurant.

With Growth marketing package – your account manager will work closely with your team to inventory your digital assets including food images, website access , social media pages to enable our marketing team to launch your marketing program effectively.

Signup (4)

We offer 2 marketing packages:

(1) Vital marketing package gives you access to NGAZE marketing platform with all features to run multi-channel campaigns. You get the 52-week marketing playbook to run social, email and mobile campaigns. It is a self-service marketing package starting at $195 per month with a $995 one-time setup fee.

(2) Growth marketing package is our full-service marketing package. It starts at $895 per month. You get a dedicated account manager plus a marketing team that plans and executes your 52-week marketing program for your restaurant.

Additionally, we offer add-on services such as website design, graphics design, online ordering with POS integration, mobile apps, loyalty rewards, SEO, PPC advertising and other services.

We do not offer a free trial at this time. To learn about our NGAZE marketing platform or marketing services, please request a demo from our contact us page.

Vital marketing package is a monthly subscription with no contract and can be cancelled anytime. Growth marketing package has a 6 months minimum contract, after which you can cancel anytime. Contact our sales team for more details.

Yes, you can change your plan anytime. Simple contact support team and they can help with the change. If you are in Growth marketing package, you can downgrade anytime after the 6 month minimum contract duration is over.

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Pizza Marketing (1)

There are many ways to market your pizza shop by leveraging social media, email and instore promotions.

Check out our article on 10 Pizza marketing ideas for every pizzeria.

Website Design (1)

Yes, it is important to have a restaurant website as the primary web presence for the business. Even though you have a Facebook page, a website is must.

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