Restaurant Marketing

The Beginner’s Guide To Social Media For Restaurants In 2018

Are you struggling with social media for restaurants?

Is your restaurant’s strategy  limping along or is it non-existent?

Well, congratulations. By starting to read this guide you’ve just taken the first step to getting social media working for your restaurant.

 

Who is this guide for?

This guide caters for many people in the restaurant business. It is specifically for:

  • Restaurant owners who want to set up social media pages for their restaurants
  • Owners and marketing managers who want to develop a social media strategy
  • Anyone in the restaurant business who wants to improve their social presence

What this guide won’t do is delve into more advanced social media tactics that can be used to take your business to the next level. If you’re interested in these, consider checking out the following articles:

 

What will you learn?

We’re not going to overwhelm you with information but you’re definitely going to learn a lot. Best of all, we’ll include actionable steps that every restaurant owner can take after reading.

Specifically, this article is going to teach you:

  • Why social media is important for restaurants
  • The benefits of having a social media strategy
  • Which social channels you should focus on
  • How to develop a Facebook social strategy
  • How to develop a social strategy for Instagram
  • How to develop a social strategy for Twitter
  • What steps you can take right now
  • How to grow your social marketing in the future

Now we’re clear on who this guide is for and what you’re going to learn, let’s begin.

 

Is social media worth the investment or is it just a fad?

social media

This is the first question that many restaurant owners ask themselves. Is social media a worthwhile investment? Or is it just a fad that will be over in a few years?

There really is only one answer…

YES! Social media is absolutely worth the investment.

It’s likely to be around for decades (even if it isn’t in the same form) and even if it did disappear in 10 years time, there’s still so much value you can get from it today.

If you’re still not convinced, consider the following statistics:

  • Facebook has over one billion active monthly users
  • If Facebook was a country it would be the third largest in the world
  • A fifth of people aged 18-24 use Twitter daily
  • Over 300,000 new users join Twitter every day
  • 89% of 18-29-year-olds are on a social network

The simple fact is that your target audience is active on social media, often every single day. It is an excellent way to promote your brand, showcase your food and promote offers to get reservations.

 

Why does my restaurant need social media?

Apart from the fact that it’s where your target audience spends a huge amount of their time, there are several other reasons why your restaurant should be on social media.

Here are five:

  1. Your competitors are on social media. We aren’t saying you should copy everything your competitors do, but if they are on social media and you’re not, your customers are probably going to start favoring them.
  2. It’s an incredibly cost-effective form of advertising. Although you don’t need to pay to be a brand on social media, it is highly effective if you do. It’s also a lot cheaper compared to other, more traditional forms of advertising, as well as other forms of online advertising such as Google PPC.
  3. It offers you a way to drive traffic to your website and therefore increases the number of online orders you receive
  4. It is an excellent promotional channel giving you the opportunity to promote a new dish or a new offer to your loyal customers.
  5. It’s a chance to interact with your customers. Your social media page is meant to be social. That means you can interact with customers away from your restaurant, find out what they like and don’t like as well as build their trust and encourage them to come back soon.

As you can see, social media offers quite the wealth of opportunities to restaurants.

 

What social media sites should restaurants be on?

social media sites

Okay, so you’re now convinced you need to be on social media. But what sites should you be on? Facebook? Twitter? Pinterest? There are so many it can be hard to keep track.

If your restaurant is just starting out on social media, it is sensible to keep your marketing to a few core platforms. That way, you can focus on growing your following on those few platforms before expanding to the others once you’ve got to grips with things.

Here are the three platforms we recommend restaurants get started on in the order they should get started.

  1. Facebook
  2. Instagram
  3. Twitter

Facebook is an obvious first choice. It is by far the largest of all of the social media platforms, most people are already used to how it works and it is very advertiser-friendly.

Next is Instagram. While many businesses set up Twitter first, we think Instagram is a better bet for restaurants. Why? Because so much of your marketing is about the way your food looks. Instagramming your restaurant meal has become such a thing that it is foolish for restaurants to not take advantage of it.

Once you’ve got Facebook and Instagram sorted, Twitter is a sensible next step. It is the second largest social media platform and offers a chance for restaurants to engage in instant conversations with their customers.

 

What should restaurants post on social media?

One of the areas where restaurant owners and marketing managers often come undone on social media is with what to post.

But this needn’t be as complicated as you think. In reality, there are loads of things you can post on your profiles.

Here are some examples from leading restaurant brands:

 

Facebook for restaurants

Facebook for restaurants

First things first. Let’s get you set up and going on Facebook.

We think this is such a crucial social media platform for restaurants that we already have a blog post dedicated to getting started on it. You can find our beginners guide to Facebook here.

That will teach you everything you need to know about the platform, how to create a page and how to brand a page.

Here, we’ll go into a bit more detail on the tactics to use on Facebook.

 

What should I post on my restaurant’s Facebook page?

We recommend posting a variety of content, that includes:

  • Any offers or promo deals you are currently running
  • Pictures of your food or your specials
  • Questions to your audience to raise engagement
  • Ask for opinions on new menus or meals
  • Incorporate user content
  • Run polls asking for customers’ favorite dishes

There really is no shortage of things to post.

How often should I post on Facebook?

We tend to recommend not posting more than a couple of times per day. Otherwise, you risk overwhelming people with content.

 

First steps to take:

Here’s what you need to do to get your restaurant’s Facebook page up and running

  • Follow the guidance on our Facebook Marketing 101 guide to set up your page
  • Brainstorm ideas for posts
  • Start to schedule posts on the platform
  • Take a look at Facebook’s advertising platform

 

Taking things to the next level

If you’ve got to grips with Facebook, there are a couple of things you can do to take things to the next level. Check out the following articles for our advice on ramping up your Facebook presence:

 

Instagram for restaurants

Instagram for restaurants

Next up we have Instagram. Because Instagram is owned by Facebook, it’s not too difficult to replicate your presence. Your followers will even get notified that you have joined so you should get a few followers straight away.

Instagram has an excellent guide for getting started as a business on Instagram which we won’t bother to replicate. You can find it here.

With your profile set up, you can start to think about what to post…

 

What should I post on my restaurant’s Instagram page?

The simple answer is pictures of your food. The more detailed answer is pictures of your food with hashtags.

Instagram really doesn’t have to be that complicated. It’s a very visual platform so the focus should be given to your most visual thing: your food!

If you’re going to post to Instagram, however, make sure that you have very high-quality pictures of your dishes.

They should be so mouth-watering that users call up to book a table as soon as they see them.

If you’re looking for help with hashtags, we recommend starting with the following:

  • #instagood
  • #photooftheday
  • #picoftheday
  • #foodporn
  • #nomnom
  • #foodgasm
  • #food
  • #hungry

 

How often should I post to Instagram?

At least once a day. If not slightly more. Make sure to use hashtags with every post, too.

 

First steps to take:

  • Set up your Instagram profile and link your account
  • Gather a collection of images of your food
  • If you don’t have images, get a professional photographer in to take some
  • Start posting remembering to include some or all of the hashtags mentioned above

 

Taking things to the next level

Once you’ve got posting pictures of your food down, we recommended selling gift cards via Instagram. Our article on it will show you exactly how to do this.

 

Twitter for restaurants

Twitter for restaurants

Finally, it’s time to get Twitter sorted.

Once again, Twitter has their own very useful guide which you can follow to create your account. There’s no need to rehash it here.

Once you have got your Twitter account branded, the first thing to do is to think about what to post.

 

What should I post on my restaurant’s Twitter page?

A lot of the content that you post to Facebook and Instagram can be used for Twitter. Images are certainly welcome as are promotional messages about current specials and deals.

One thing you will find on Twitter is that users will contact your page much more regularly than on Facebook or Instagram. This will typically be to ask a question like what time do you open or how a particular menu item is. But occasionally it will be abuse or criticism.

Don’t react badly to this. Instead, follow the advice we give when you receive a negative review on review sites.

Reacting badly can only go bad for you and your business.

 

How often should I post to Twitter?

Tweets have a much shorter half-life than Instagram or Facebook posts, as such there is nothing wrong with posting several times a day

 

First steps to take:

  • Follow Twitter’s guide to creating a business profile
  • Brainstorm content ideas – don’t be afraid to steal ideas from established brands
  • Creating a schedule so you keep tweeting regularly
  • Make sure to respond to users quickly

 

Putting a strategy in place

Now that you have read to the bottom of this guide, you should have a solid understanding of the following:

  • Why social media is crucial for restaurants
  • What you can expect to achieve with social media
  • Which platforms to focus on
  • What to post to your profiles
  • How to get started with Facebook
  • How to get started with Twitter
  • How to get started with Instagram

The only thing left to do is to take action.

If you still need a little more help, however, we are here for you. At The Digital Restaurant, we have helped dozens of restaurants to establish winning social media strategies. We even continue to run many campaigns on their behalf to this day.

We understand what it takes to create an appetizing presence on Facebook, Instagram, and Twitter and we can help you leverage social media to get more bookings and to take more orders.

For more information on our social media marketing strategy for restaurants, get in touch today to arrange a free consultation.